Your Questions Answered.

Will I recieve the same cleaner?

Yes. We strongly believe in client continuity of care therefore, you will have the same cleaner who will get to know you and your home/premises.

How will my cleaner know my requirements?

Before you become a client we carry out a visit at your home or premises to establish you needs. We take the time to go through what you want cleaning, with this information we create a cleaning schedule. The schedule details all your cleaning requirements and can be changed at any time.

Will I have a set day/time cleaning visit?

Yes you will have a set day and we aim to be at your property within 30 minutes of the agreed visit time.

I need my cleaner to have a set of keys, how will they be stored?

All our cleaners are supplied with a safety deposit box. Your property keys will only be removed to carry out your cleaning visit. Your address will not be kept with your property keys.

How do I pay for my cleaning?

You will receive an invoice on the 14th of the month detailing all your cleaning visits in that month. You can pay via bank transfer, cheque or standing order.

What happens if I need to cancel or change my cleaning visit?

We require five days notice to change your service visit day or time. However, we understand something may crop up so we will do our best to accommodate a reschedule.

What do I do if I am not happy with any aspect of cleaning carried out?

Firstly, we would be very sorry if you felt our cleaning did not meet your expectations. We require you to notify Allbright within 24 hours or within a reasonable time frame if you had been away. We will re-clean the area(s) you are not happy with free of charge.